Sevenkings Storage Service Terms and Conditions

These Sevenkings Storage terms and conditions set out the rules that apply when you use our storage services, whether you are booking a unit for short-term household needs, business stock, or longer-term keeping of personal items. By making a reservation, confirming a booking, or placing goods into storage, you agree to comply with these terms in full. If you do not agree with any part of these terms, you should not proceed with a booking or use the service. These conditions are intended to create a clear and fair framework so that both the customer and the storage provider understand their responsibilities from the outset.

The following terms apply to all services provided under the Sevenkings Storage name, including storage unit access, hire periods, administrative arrangements, account management, and any related operational services. In these storage service terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “your” mean the customer, account holder, or any authorised person acting on the customer’s behalf. Where a company, partnership, or other organisation enters into the agreement, that entity is responsible for the conduct of its staff, agents, and authorised users.

These terms are designed to work alongside any booking confirmation, inventory declaration, site rules, fee schedule, and written notices issued by us from time to time. In the event of any inconsistency, the booking confirmation and any expressly agreed written amendments will take priority over general wording in these Sevenkings self storage terms. We may update these conditions where necessary to reflect operational changes, legal requirements, or improvements to the service, and any such changes will apply from the date stated in the updated version.

Booking Process and Service Acceptance

All bookings are subject to availability and to our acceptance of your request. A booking request may be made through the available reservation process, by email, by telephone, or by any other method we approve. However, submitting a request does not guarantee acceptance. We may decline or cancel a request before commencement where we reasonably believe the booking is unsuitable, incomplete, inaccurate, or otherwise incompatible with the proper operation of the service. Acceptance occurs only when we confirm the booking and provide the relevant details for access, payment, and the agreed storage period.

When you make a booking, you must provide accurate and complete information, including your full name or business name, address, contact details, and any other information requested for account verification or security purposes. You must also ensure that any goods placed into storage are lawful to keep and suitable for storage in the unit allocated. The customer is responsible for ensuring that the selected unit size, access arrangements, and duration of hire are suitable for their needs. We are not responsible for any misunderstanding caused by incorrect information supplied at the time of booking.

We may require identity verification before confirming or activating a booking, particularly where access control, anti-fraud checks, or legal compliance measures require it. If a booking is made on behalf of another person or business, you confirm that you have authority to bind that person or business to these Sevenkings Storage service conditions. Any user permitted to access the premises or unit under your account must comply with the same obligations as the named customer. We may suspend access if we reasonably consider that there is a risk to security, legality, or safe operation.

Payments, Charges, and Deposits

Charges for the storage service will be set out in the booking confirmation, price list, or other written notice issued by us. Fees may include storage rent, administration charges, insurance-related fees if applicable, late payment charges, lock replacement charges, cleaning fees, access charges, or other costs connected to the use of the service. All prices are payable in pounds sterling unless stated otherwise. Where VAT or any equivalent tax applies, it will be added at the applicable rate. You are responsible for checking the total amount due before confirming your booking.

Payment is normally required in advance and must be made by the method we accept at the time of booking or renewal. We may require a deposit or holding payment to secure a unit, and any such amount will be applied in accordance with the booking terms or returned if stated as refundable. If payment is not made by the due date, we may refuse access, suspend the account, charge interest or administrative fees where permitted by law, and in serious cases end the agreement. Repeated failed payments may lead to further action to recover sums due.

Fees may change on renewal, at the end of a fixed term, or where the service specification changes. We will give notice of any revised charges in accordance with the agreement or any legal requirement that applies. Continued use of the storage unit after the notice period will be taken as acceptance of the updated fees. Any discounts, promotional rates, or special offers are offered at our discretion and may be withdrawn or limited to a specified term. Unless clearly stated otherwise, promotional terms do not apply beyond the initial period.

Cancellations, Termination, and Access End Dates

You may cancel a booking before the service starts, but cancellation rights and any refund entitlement depend on the timing of the cancellation and the nature of the booking. If you cancel after a unit has been reserved or prepared, we may retain some or all of any non-refundable fees or reasonable administration charges. Where a booking is subject to a minimum term, early cancellation may still require payment for the remainder of the minimum period unless we agree otherwise in writing. Any refund, if due, will normally be processed within a reasonable time after verification.

Once the storage period has started, you may end the agreement by giving the notice period stated in the booking terms or, where no period is stated, by giving reasonable notice in writing. You must remove all goods, return any access items, and leave the unit empty and clean by the end date. If items remain in the unit after termination, we may treat them as abandoned, store them at your risk and expense, or take any lawful steps available to us. The agreement will not end until all fees and obligations have been satisfied.

We may terminate or suspend the service immediately if you breach these terms, fail to pay amounts due, supply false information, use the premises unlawfully, or behave in a way that endangers people, property, or the operation of the site. We may also end the agreement where continuing to provide the service would be unlawful, unsafe, or commercially impracticable. If the agreement is terminated for breach, you may be required to settle outstanding charges, removal costs, or other losses incurred as a result of the breach. Termination does not remove any rights or liabilities that accrued before the termination date.

Liability, Insurance, and Customer Responsibility

You remain responsible for the contents of your storage unit at all times. It is your duty to ensure that items are suitable for storage, properly packed, and protected against damage that may arise from the nature of the goods themselves. We are not responsible for deterioration, mould, rust, corrosion, infestation, spontaneous combustion, leakage, or other damage caused by the stored items, unless caused directly by our negligence or wilful misconduct. You should consider whether your own insurance cover is appropriate for the value and nature of the goods stored.

Where we offer or recommend insurance-related options, it is your responsibility to check that the cover is adequate and remains in force for the entire storage period. Any insurance arrangement, if offered, may be subject to separate policy terms, exclusions, and claims procedures. Unless expressly stated in writing, we do not act as your insurer or assume responsibility for the full replacement value of goods. We recommend that you keep records of your possessions, including photographs, valuations, and serial numbers where appropriate, to support any future claim.

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, our liability for loss or damage to goods or for indirect or consequential loss is limited to the extent permitted by law. We will not be liable for business interruption, loss of profit, loss of opportunity, or loss arising from events beyond our reasonable control. Any claim against us must be brought promptly and supported by sufficient evidence of the alleged loss and its cause.

Waste Regulations, Prohibited Items, and Environmental Compliance

You must not store, deposit, or dispose of waste in the unit unless we have expressly agreed that a particular waste-handling service is being provided. The storage area is not a waste transfer station, and you are responsible for removing all unwanted items lawfully and in accordance with applicable waste regulations. You must ensure that any waste generated in connection with your use of the service is taken to the proper authorised facility and handled by the appropriate person. Fly-tipping, illegal dumping, or abandonment of waste is strictly prohibited and may result in immediate termination and reporting to the authorities.

It is forbidden to store hazardous, dangerous, illegal, contaminated, or environmentally harmful items unless we have given clear written permission and all legal requirements are satisfied. This includes, without limitation, explosive materials, chemicals, gases, toxic substances, biological waste, stolen goods, counterfeit goods, and any item that may pose a fire, health, contamination, or security risk. If we suspect that prohibited items have been stored, we may inspect the unit where lawful, remove the items if necessary, notify the relevant authorities, and recover our costs from you. You remain liable for all consequences arising from prohibited storage.

Customers must comply with all applicable laws relating to transport, packaging, storage, and disposal of goods and waste. This includes using suitable containers, preventing leakage, and ensuring that items are not left in a condition that causes nuisance, contamination, or infestation. Any cleaning, deodorising, pest treatment, or specialist disposal required because of your breach of these obligations will be charged to you. These Sevenkings Storage conditions are intended to support safe and lawful use of the service, and your cooperation is essential to that aim.

Access, Security, and Use of the Unit

You must keep access codes, keys, padlocks, and any security devices safe and must not share them except with authorised persons. You are responsible for all activity carried out using your access credentials, whether authorised by you or not, unless you have notified us promptly of loss, theft, or misuse and we have had a reasonable opportunity to respond. We may change access arrangements for safety, maintenance, or security reasons, and temporary restrictions may be necessary from time to time. Any such action will be taken reasonably and, where practicable, with notice.

The storage unit must be used only for storing goods and for no other purpose unless we have agreed otherwise in writing. You must not use the unit as living accommodation, for working from it, for business meetings, or for any activity that may create noise, nuisance, damage, or hazard. You must not make alterations to the unit, install fixtures, or use electrical equipment without approval. You must keep the unit locked except when accessing it and must not permit unauthorised persons onto the premises. Any breach of the security or use rules may lead to immediate suspension of access.

You must inspect the unit and notify us promptly of any defect, damage, or concern that may affect safe storage. Failure to report an issue in good time may affect our ability to investigate or resolve the matter and may limit any remedy available to you. We may enter a unit where reasonably necessary for emergency response, inspection where permitted by law, maintenance, or to enforce these terms. Wherever possible, we will act proportionately and with respect for the privacy of your stored goods.

General Provisions and Governing Law

If any part of these terms is found to be invalid or unenforceable, the remainder will continue in force. A failure or delay by us in enforcing any right does not mean that we waive that right. We may assign or transfer our rights and obligations under the agreement where permitted by law, but you may not transfer your rights or obligations without our prior written consent. These terms form the entire agreement between the parties in relation to the storage service unless modified in writing. Any variation must be recorded in writing or otherwise clearly confirmed by us.

We may send notices to you using the contact details provided in your booking or account record. Notices sent in this way will be treated as received in accordance with ordinary business practice, unless you prove otherwise. You must keep your contact information current so that we can communicate important information about the booking, charges, safety, or access arrangements. The headings in these terms are for convenience only and do not affect interpretation. References to singular include plural where the context allows, and references to written communication include approved electronic forms where appropriate.

These storage service terms and any dispute or claim arising from them are governed by the law of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory law requires otherwise. By proceeding with a booking or continuing to use the service, you confirm that you have read, understood, and accepted these terms. If you have any concern about the meaning or effect of a clause, you should obtain independent advice before relying on the service. Your continued use of Sevenkings Storage after any update will be treated as acceptance of the revised conditions.