Storage Seven Kings Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Seven Kings provides storage and related removal and transport services within the United Kingdom. By placing a booking, using our storage facilities, or instructing us to carry out removal or transport services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
Customer means the person, firm or company who requests storage, removal, transport or any related services from Storage Seven Kings.
Services means any storage, collection, delivery, removal, packing, handling or associated services supplied by Storage Seven Kings.
Storage Facility means any premises or location used by Storage Seven Kings for the storage of goods.
Goods means any items which the Customer delivers or causes to be delivered to Storage Seven Kings for storage or which are moved, handled or transported by Storage Seven Kings.
2. Scope of Services
Storage Seven Kings offers storage services and related removal, transport and handling services to private and business customers within the United Kingdom. Services may include collection of goods, transportation to and from the Storage Facility, loading and unloading, and short or long term storage. Any additional services will be agreed at the time of booking or in writing.
3. Booking Process
3.1 Bookings may be requested by the Customer by providing accurate information about the property access, volume or quantity of goods, nature of the items, proposed dates, and any special requirements.
3.2 All bookings are subject to acceptance by Storage Seven Kings. A booking is only confirmed when Storage Seven Kings issues a written confirmation, which may be provided electronically, and when any required deposit or advance payment has been received.
3.3 Storage Seven Kings may refuse or cancel any booking where the information supplied by the Customer is incomplete, inaccurate, or where the Goods include items that are prohibited or unsuitable for the Services requested.
3.4 The Customer is responsible for checking the booking confirmation and notifying Storage Seven Kings promptly of any errors. If the Customer does not raise an issue before the Service date, the details in the confirmation will be deemed accepted.
4. Customer Obligations
4.1 The Customer must ensure that adequate and safe access is available for collection, delivery and removal, including vehicle access and parking, and must comply with any local parking regulations or restrictions.
4.2 The Customer is responsible for packing their Goods adequately, unless packing services are expressly agreed as part of the booking. All fragile or high value items should be clearly identified and, where appropriate, suitably protected.
4.3 The Customer must not store or present for removal any Goods that are illegal, perishable, explosive, corrosive, flammable, toxic, pressurised, contaminated, or otherwise hazardous, or any waste or materials that are prohibited under applicable law or regulations.
4.4 The Customer confirms that they are the owner of the Goods or have full authority from the owner to store or move the Goods and to accept these Terms and Conditions on the owner’s behalf.
5. Payments and Charges
5.1 Charges for Services will be quoted to the Customer in advance based on the information provided. Quotes may be given as fixed prices or estimates. Where an estimate is given, Storage Seven Kings may adjust the final charge to reflect the actual Services provided.
5.2 Unless agreed otherwise in writing, payment for removal and transport Services is due in advance or on the day of Service prior to commencement. Storage fees are normally payable in advance for the agreed storage period.
5.3 Storage Seven Kings may require a deposit at the time of booking. Deposits are non refundable unless otherwise stated in these Terms and Conditions or required by law.
5.4 If the information provided by the Customer at the time of booking is found to be materially inaccurate or incomplete, Storage Seven Kings reserves the right to revise the charges and require additional payment for any extra time, labour, equipment or space required.
5.5 Where payment is not received by the due date, Storage Seven Kings may refuse to carry out or continue the Services, and may exercise a lien over the Goods, retaining possession until all sums due, including storage fees, removal charges, interest, and reasonable administration costs, have been paid in full.
5.6 Storage Seven Kings may review and vary its storage fees or other charges by giving reasonable notice to the Customer, particularly for ongoing storage beyond the minimum term.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by giving Storage Seven Kings notice in writing.
6.2 If the Customer cancels more than 7 days before the start of the Service or storage period, any pre paid charges may be refunded less any reasonable administrative costs, subject to the terms of any agreed deposit.
6.3 If the Customer cancels within 7 days but more than 48 hours before the start of the Service, Storage Seven Kings may charge a cancellation fee up to a reasonable proportion of the quoted price to cover lost bookings and administrative costs.
6.4 If the Customer cancels within 48 hours of the start of the Service, fails to provide access, or fails to be present where required, Storage Seven Kings may treat the booking as cancelled and charge up to the full quoted price.
6.5 Changes to dates, times, locations or the volume or nature of Goods may result in revised charges or may be subject to availability. Storage Seven Kings will endeavour to accommodate reasonable amendments but cannot guarantee specific dates or time slots.
6.6 Storage Seven Kings may cancel or suspend a booking if it reasonably believes that the Services cannot be performed safely or lawfully, or where the Customer is in breach of these Terms and Conditions, including failure to make payment when due.
7. Access to Stored Goods
7.1 Access to the Storage Facility or to individual stored Goods will be provided in accordance with the access arrangements notified to the Customer. Access may be subject to prior appointment, identification and security procedures.
7.2 Storage Seven Kings may restrict or suspend access where storage fees or other sums are overdue, where required for safety or maintenance, or where required by law or by law enforcement or regulatory bodies.
7.3 The Customer must not share access credentials, keys or any security information with unauthorised persons and is responsible for ensuring that any persons attending the Storage Facility on their behalf comply with all site rules and safety instructions.
8. Liability and Insurance
8.1 Storage Seven Kings will exercise reasonable care and skill in providing the Services. However, the Customer accepts that all storage and removal activities involve some risk of loss or damage.
8.2 Unless expressly agreed in writing, Storage Seven Kings does not provide insurance cover for the Goods. The Customer is strongly advised to arrange suitable insurance for the full replacement value of the Goods while in transit and in storage.
8.3 Storage Seven Kings will not be liable for any loss or damage to Goods arising from inherent defects, poor or inadequate packing carried out by the Customer, normal wear and tear, atmospheric or environmental conditions, infestation, acts of third parties not under its control, or events of force majeure such as fire, flood, severe weather, industrial disputes, or other events beyond its reasonable control.
8.4 Storage Seven Kings will not be liable for any loss of profit, business, revenue, anticipated savings, or any indirect or consequential losses, even if advised of their possibility.
8.5 Subject to clauses 8.6 and 8.7, the total liability of Storage Seven Kings for loss of or damage to Goods or for any other claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to a reasonable sum, having regard to the charges paid and the nature of the Goods, and in any event will not exceed an amount equivalent to the charges paid for the specific Service giving rise to the claim over the previous three months.
8.6 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded under applicable law.
8.7 The Customer must notify Storage Seven Kings in writing of any apparent loss or damage to Goods as soon as reasonably practicable, and in any case within a reasonable time after becoming aware of the issue. Failure to notify promptly may affect the ability of Storage Seven Kings to investigate or respond to the claim.
9. Prohibited and Restricted Items
9.1 The Customer must not submit for storage or removal any of the following prohibited items: illegal drugs or substances, weapons, ammunition, explosives, flammable liquids or gases, pressurised containers, toxic or hazardous chemicals, asbestos or materials containing asbestos, radioactive materials, live animals or plants, perishable foods, cash in significant quantities, or any other items that Storage Seven Kings has informed the Customer are prohibited.
9.2 Certain high value or delicate items, such as jewellery, works of art, antiques, or sensitive electronic equipment, may only be accepted subject to specific written agreement and may be subject to additional conditions or charges.
9.3 If prohibited or unsafe items are discovered among the Goods, Storage Seven Kings may at its discretion refuse to handle them, arrange for their removal, or notify the relevant authorities. Any reasonable costs or losses incurred will be charged to the Customer.
10. Waste Regulations and Disposal
10.1 Storage Seven Kings operates in accordance with applicable UK waste management and environmental regulations. The Customer must not use the Services to dispose of waste unlawfully or to circumvent legal disposal routes.
10.2 Where the Customer requests clearance or disposal of unwanted items, Storage Seven Kings will arrange for disposal through appropriate channels, which may include reuse, recycling, or lawful disposal at licensed facilities. Additional charges will apply for such services.
10.3 The Customer is responsible for ensuring that any items presented for disposal are safe to handle and do not include hazardous or regulated waste unless expressly agreed in advance and subject to any additional requirements imposed by law.
10.4 If the Customer abandons Goods or fails to collect Goods at the end of the agreed storage period and after reasonable notice, Storage Seven Kings may, at its discretion, treat the Goods as abandoned. Storage Seven Kings may then sell, recycle, donate, or lawfully dispose of the Goods, and apply any proceeds (if any) towards outstanding charges and reasonable costs, accounting to the Customer for any surplus.
11. Customer Default and Lien
11.1 If the Customer fails to pay any sums due, fails to collect Goods when required, or otherwise breaches these Terms and Conditions, Storage Seven Kings may exercise a lien over the Goods, retaining possession until all amounts due, including storage charges, removal fees, interest and reasonable costs, are paid in full.
11.2 If the Customer remains in default for a prolonged period after written notice, Storage Seven Kings may, in accordance with applicable law, sell or otherwise dispose of some or all of the Goods in order to recover outstanding amounts. Any surplus after deduction of sums due and reasonable costs will be held for the Customer.
12. Data Protection and Privacy
12.1 Storage Seven Kings will collect and use personal data from the Customer for the purposes of providing the Services, processing payments, managing bookings, ensuring security, and complying with legal obligations.
12.2 Personal data will be handled in accordance with applicable data protection laws in the United Kingdom. The Customer has certain rights in relation to their personal data, which may include rights of access, correction and, in some circumstances, deletion.
13. Complaints and Dispute Resolution
13.1 Storage Seven Kings aims to provide a professional and reliable service. If the Customer has any concerns or complaints about the Services, they should raise them as soon as possible so that Storage Seven Kings has an opportunity to investigate and respond.
13.2 In the event of a dispute, the parties will attempt in good faith to resolve the matter through direct negotiation. If a resolution cannot be reached, the dispute may be referred to mediation or to the courts of the appropriate jurisdiction, as set out below.
14. Variations to Terms
14.1 Storage Seven Kings may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings after the date on which the updated Terms and Conditions are made available.
14.2 For ongoing storage arrangements, Storage Seven Kings will give reasonable notice of any material changes. Continued use of the Services after such notice will constitute acceptance of the updated Terms and Conditions.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that Storage Seven Kings may bring proceedings in any other jurisdiction where it is lawful to do so in order to enforce its rights, including in relation to unpaid charges or recovery of Goods.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.
16.2 No waiver by Storage Seven Kings of any breach of these Terms and Conditions shall be effective unless given in writing, and no such waiver shall be considered as a waiver of any subsequent breach of the same or any other provision.
16.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of Storage Seven Kings. Storage Seven Kings may assign or transfer its rights and obligations to another provider as part of a business transfer or restructuring, provided that the Customer’s rights are not materially adversely affected.
16.4 These Terms and Conditions constitute the entire agreement between the Customer and Storage Seven Kings in relation to the Services, and supersede any prior understandings, communications or agreements, whether written or oral, relating to the same subject matter.
